Overdue Account ****666

[Anonymous]

Sirs

I am emailing you direct as I am not talking to the chat agents ever again.  Every time I use that chat system to pass information on or make a request regarding my accounts.  Every single time I do, nothing happens and my requests or information is ignored. 

I informed your utterly pointless chat agents 3 weeks and 2 weeks ago that I was struggling to clear this account's bill off this month and would pay as much as I can then clear the bill in early December.  I have repeatedly asked for the bill date to moved to a date better for me, which has never happened and every time I mention that request no record of a request from me shows on the system, the chat agent agrees to action my request and again Nothing happens.

As stated I have cleared the bulk of the bill off and would clear all outstanding monies owed in December.  It's now up to you to sort out this mess your agents have created.  I will not be paying any reconnection fee as the disconnection is purely the fault of your staff either ignoring my requests or failing to advise myself correctly.

[MI5 · Accepted solution]

Unfortunately @Anonymous you are not emailing O2 here.

This is a customer to customer forum so we cannot help with account issues.

I suggest you call and speak to CS http://www.o2.co.uk/contactus and not use live chat for this kind of issue.

Also you calls for refusal to pay any late or reconnection fees will not be heeded here either.

Best of luck.

[jonsie]

You need to call for account queries as I'm sure live chat don't have access to all systems.

If you have a grievance then you can email the address in the link above under how to complain

[Curr946]

Late is late, regardless. I can't see them waving the reconnection fee. Ps, if you charge your billing date, the chance is that months bill will be higher.

[Cleoriff]

Let's just hope that @Anonymous comes back to the thread....However with the forum email system running about 12 hrs behind... it may be very late before he receives notification of the responses.

[MI5]

Well I did tag him immediately but we won't expect him back for another 10 hours or so......

[jonsie]

Hope the OP comes back to remove his account number.