Outbound Retention team

[RP1]

Hello,

I'm out of contract and wasn't happy with the upgrade offer by the inbound customer service and got my PAC. However, I then got a call by 'outbound' retention team who made a much better offer but I didn't accept as the call was already 20+ minutes and I was at work. I called o2 back and the 'inbound' team can not match the deal offered by 'outbound' team and can't request for them to call me back. How crazy is that? I was called from 0344 826 0202 and this number doesn't accept calls either!

I hope someone can call me (happy to PM my number) before I used the PAC and switch networks. Thanks  

[MI5]

@RP1 

Did you ask them to call you back?

They will usually the next day to follow up on the previous call.

I'll ask @O2Lisa to see what she can do in the morning.

[O2Lisa]

Morning all, thanks for the tag @MI5.

@RP1 I'll message you privately and see what I can sort for you

[RP1]

Thanks Lisa, will reply.

[RP1]

Hi all, I appreciate that it's the long weekend so not sure if anyone here is working but I got an automated o2 community email asking if my issue is solved?

No one has called me back yet so I'll wait until Tuesday to port out as I need a new phone urgently. Thanks

[Decker0310]

Hi Lisa, I am currently in a very similar position awaiting a return call from the outbound team.

can you please advise if you are also able to assist me? 
Thank you

Regards

Derek