Solved: Retention Team?

TomMH · ‎03-02-2023

Hello, I've been contacted by a retention team member (Steve) by the number: +447515887404 via text - I was just checking if this was a legit number and O2!

MI5 · ‎03-02-2023

@TomMH

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text or number to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

O2 never use phone numbers or contact you via text.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-02-2023

@TomMH

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text or number to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

O2 never use phone numbers or contact you via text.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TomMH · ‎03-02-2023

Cheers for replying. Thought it was odd!

MI5 · ‎03-02-2023

and we all know what happens next @TomMH

You were right to be suspicious.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TomMH · ‎03-02-2023

Aye, the buggers! Cheers for the help. Appreciated.

O2

Retention Team?

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

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