Order processing

[Rricond95]

Hi!
I ordered the iPhone 12 yesterday.
At the end of my order it took me to a page that said my order is processing, it may take up to 24 hours and this may delay the delivery of my order.

I’ve received all the emails with t&cs and pre-contract agreements etc. And an email to say my order has been placed ‘it’s full steam ahead at our end’

Has my order been successfully placed?
Am I awaiting dispatch or should I wait to see if my order has gone through?

[Cleoriff · Accepted solution]

@Rricond95 

Your order has been placed but maybe being credit checked. Also, there is a chance that the phone could be out of stock.

The best thing to do is give O2 a call. All numbers in this guide Guide: Coronavirus Community Help and Support

 Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Rricond95]

Hi
I called and they advised that it had been passed for a credit referral.
Since then my o2 has updated the order and there’s a tick next to confirmed and it’s now being processed. Would you say that means it’s all gone through okay?

[Cleoriff]

@Rricond95 

Yes it's gone through. You will get an email when its dispatched and you will be able to track your order via My O2 https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order