Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Taking existing number to new contract

Hi, i have a contract running with o2 which is due to expire in a few days. I have taken out a new contract via u switch with o2 which came with a new number. I want to retain my old number and port it across to the new contract. How do i do it?

Resolved! O2 now offering 5G Stand Alone.

Wouldn't mind LTE+ myself https://news.virginmediao2.co.uk/virgin-media-o2-unveils-the-next-phase-of-its-mobile-network-evolution-with-5g-standalone-switch-on/

No signal or internet access since upgrading to an eSIM

O2 offered me upgrade options and I selected the one I wanted. I could choose to have a physical sim or an eSIM. I chose the eSIM. Since then, I have no signal bars and when I try to go online without WiFi, the page won’t load informing me I’m not co...

Resolved! Bill

During the period from 7.1 to 9.12, I won‘t be able to use this sim card, and I will not use the data as well. Is there any way to suspend this service? Or don‘t pay the fee directly?

Resolved! 5g access bolt on removal?

The transfer from old phone to new went smoothly (eSIM), but 2 hours after the process was complete I got an sms saying “just confirming your order has gone through, we’ve now removed your 5G access bolt on” What is this all about? I’ve made no chang...

Resolved! Bombarded with O2 calls

anyone else getting constant calls from Indians. Saying they are from O2. That your contract is up for renewal. When in fact it isn’t. I seem to be getting at least 2 or 3 a day. Getting really annoying.

Resolved! Code

What is this?

Resolved! Phone contract

Hello I currently have 2 phone contracts in my name 1 is mine and the others is my daughters. Is it possible to transfer her phone to her name and remove it from my account so she is in control and can pay herself?

Resolved! Calls from Connect One saying my contract is due for renewal

I have been receiving several calls each week telling me my sim only contract is due for renewal ad that Connect One are dealing with the renewal.These are clearly spam calls as the person calling knows nothing about my existing contract.The mobile n...

Resolved! changing tarrif

Having been loyal to One2One/T-Mobile for over 20 years, I have finally changed to O2 & now have a full signal everywhere ! Hurrah !GigBites don't mean anything to me, so I had no idea what to sign-up for. So I did the 2GB option.But, in a month - us...

O2

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