Order confirmation emails being sent to o2.co.uk email address

[Anonymous]

My O2 order confirmation emails are being sent to an o2.co.uk email address which I don't have access to. They are also copied to the email address I use as my My O2 user name, but I don't want them to go to a mailbox which I can't access. Customer service couldn't find the o2.co.uk email address in their system when I asked them to check. Is this a system problem? How do I raise an IT ticket or similar?

[MI5]

No o2 email addresses work anymore so the emails sent there go nowhere.

[jonsie]

IT'S an unmonitored email address and they stopped using email as a means of contact 3 or 4 years ago.

[Cleoriff]

However as @Anonymous posted ..he got this response

"It gets better: The order confirmation email said to address any queries to mycare@o2mail.co.uk, so I asked them the same question. I got an autoresponse saying that they have shut down their email support service. Why haven't they updated their email templates?"

A fair question really....why haven't they?

[MI5]

Same reason as why they haven't updated half the website I guess.

[jonsie]

Probably staff cutbacks and outsourcing the IT team.

[Curr946]

I've noticed that any emails re my account are also sent to my old 02 email. Over never considered the implications before now.