My O2 order confirmation emails are being sent to an o2.co.uk email address which I don't have access to. They are also copied to the email address I use as my My O2 user name, but I don't want them to go to a mailbox which I can't access. Customer service couldn't find the o2.co.uk email address in their system when I asked them to check. Is this a system problem? How do I raise an IT ticket or similar?
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@Anonymous Why is customer service telling you that they can't find the o2.co.uk email address in their system? O2 email doesn't exist any longer. It hasn't for some time now. Why would customer service tell you this? They must know the email service has been shut down. This doesn't make any sense.
Just another night on the forum
I replied to you here @Anonymous
My main email address is shown as my username on My O2, its not changed since I joined O2 and its not an o2.co.uk address. The order confirmation email was sent to both addresses.
It gets better: The order confirmation email said to address any queries to firstname.lastname@example.org, so I asked them the same question. I got an autoresponse saying that they have shut down their email support service. Why haven't they updated their email templates?
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