Order cancelled by O2 yet money taken out of account

[Anonymous]

I tried to order a new phone for my daughter's birthday next week and the order had no sooner gone thro' and the money taken from my account when I got an email saying the order was cancelled due to allocations of phones to my account. 

Now I have to wait 7-14 days for the money to be refunded into my bank account! they were very quick taking the money! Not so quick giving it back. 

So now I have no money and no phone.

Great. Thanks a lot O2. 

Where in the My Account pages does it say that the number of phones is limited to an account? 

Where does it say that they can take my money, yet be damned slow giving it back to me? 

[MI5]

I don't know what's up with O2 just lately, but someone needs to to get a grip of things and shake them up a bit. It's all downhill at the moment.....

[Anonymous]

Why do they do this, seen so many of these threads. If they aren't in stock, should be a notification right at the beginning, not after your money has been taken