Application

[Beckiegibson123]

Hi

i made an order. Paid £20 upfront but not heard if I have been accepted on credit check? 

pls can I have an update as you have taken the money out my account?

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

Click Here For Social Media Support Links VirginmediaO2

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[MI5 · Accepted solution]

@Beckiegibson123 

No money is taken until you are accepted.

Until then, it is held by your bank as pending. If you don't get accepted, your bank will return your money to your account in a few days time.