Order a new SIM card

[strudders888]

Hi o2 community

I upgraded to the iPhone Pro max a few weeks ago online and o2 asked me if I wanted a new SIM card which I pressed no

Since then I've read the iPhone Pro max needs the new SIM card to work much faster,is this true and if so how do I now order a new SIM card as o2 are not answering the phones over covid only answering emergencies and I have visited my o2 both online and via my o2 app and there is nowhere I can request a new SIM card

Would be grateful if anyone can help me

Many thanks.

[gmarkj]

I would imagine that this means a 5G sim card, which might be faster if you are in a 5G area.
If not, then you would get 4G as you do now.
If you have to have one, then call customer services on the normal number and ask for one - or pop into your local shop and get one.

[Anonymous · Accepted solution]

Hi,

Apple aren't on 5G at the moment, so it could be that they were offering you a 4g sim card in case you have a sim that's older? Pop into any o2 store and get a sim swap to a 4g sim card .

Hope that helps.

[strudders888]

Thanks Mark for your advice

[strudders888]

Thanks Sophie for your advice