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Rhianj86
Level 1: Joiner
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I fill in the information for my o2 open discount but I keep getting emails back saying something is wrong/ missing (even though it’s not) I’ve phoned the helpline but they said they can’t help, I’ve emailed but no reply. I want the discount code as I’m eligible 

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MI5
Level 94: Supreme
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@Rhianj86 

Follow guide here carefully Guide: O2 Open & Friends and Family discounts - How to sign up 

Check also you aren't applying for an ineligible device such as the new iPhone 13 (link to devices in guide) and that you are within 28 days of upgrading or buying your contract.

If everything is good, call O2 again until you get someone willing to help Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121955 Posts
  • 608 Topics
  • 18809 Solutions
Registered:

@Rhianj86 

Follow guide here carefully Guide: O2 Open & Friends and Family discounts - How to sign up 

Check also you aren't applying for an ineligible device such as the new iPhone 13 (link to devices in guide) and that you are within 28 days of upgrading or buying your contract.

If everything is good, call O2 again until you get someone willing to help Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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