Open Discount

[KathC]

I've been receiving a civil service discount on my airtime plan since January. Last week i noticed that it was showing on my bolt ons as expiring on 9 Nov. Staff at 2 O2 shops told me they have never known a discount to have an expiry date & it should remain in place until i change airtime plans. O2 chat claim i don't have an expiry date on my account and it will continue yet when i have logged on this evening the discount has gone. Has anyone else had the same issue?

[Martin-O2]

@KathC I'm sorry to hear that you're still having difficulties with this. I'll send you a message to get some details and I'll ask one of the team to look into this for you. 

[KathC]

@Martin-O2 Hi Martin, I sent you the details as request but haven'u received a reply from anyone.

[Martin-O2]

Hey @KathC I've sent you a message about this one. 

[Martin-O2 · Accepted solution]

@KathC I've had a response on your query and the O2 Open runs for the duration of your device plan and as such will have an expiry date. 

It's detailed in the terms and conditions but the relevant section is below. 

1.4. The Offer is either:
    1.4.1. 25% discount on Airtime Plans with 3GB or more of inclusive data per month for the duration of your Device Plan; or
    1.4.2. 15% discount on Airtime Plans with less than 3GB of inclusive data per month for the duration of your Device Plan, when you purchase a Qualifying Contract (as defined in Section 4) (an “Airtime Discount”).

If you have any further questions please let me know. 

[MI5]

So, the only way this would have been removed early is if @KathC has paid off their device plan?

[Martin-O2]

@MI5 the terms say that "Airtime Discounts will remain in place for the duration of your Device Plan" so I think that would mean that if the device plan was ended so would the offer. I'll ask for clarification though just so we're clear for future reference.