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Level 1: Joiner
Posts: 2
Registered: ‎17-06-2015
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Oops something went wrong

I tried to make a purchase online to add this purchase onto my current o2 account, I had a error message “oooops something went wrong” when the payment was processed. 

 

They is sufficient funds in the bank and my credit is very good 

 

has as anyone else had this issue ??

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Registered: ‎22-08-2016

Re: Oops something went wrong

Hi @dabs70

 

Unfortunately, O2's online systems are far from robust and, yes, this does happen from time to time.

 

I would suggest you speak to a Customer Services advisor this morning, they are open between 10am-4pm today, to confirm whether your order has gone through or not. If, as suspected, it wasn't completed you can place your order whilst on the phone.

 

Also, because O2 don't have a live stock ordering system, it's quite possible that the device you wished to purchase is not in stock. We always recommend ordering either in-store or over the phone to ensure your order is processed without any hiccups, and you will also know whether the item is in stock or not straight away.

 

Good luck, a very Happy New Year, and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Posts: 91,214
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Registered: ‎14-01-2013

Re: Oops something went wrong

@dabs70

Depending on when you tried to purchase, it may have been the payment system was down for maintenance.

You could try again this morning and see if it goes through.

 

If not, you may be better off going instore tomorrow when the shops reopen..

Best of luck whichever method you choose.

Happy New Year wink

*The Game Is On*

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Community Manager
Posts: 7,654
Registered: ‎23-07-2014

Re: Oops something went wrong

Hi @dabs70, sorry to hear you had trouble making a purchase online. Smiley Sad Have you made any progress since you last posted?

 

Cheers for your suggestions both @Glory1 and @Cleoriff. Smiley Happy

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Level 1: Joiner
Posts: 2
Registered: ‎17-06-2015

Re: Oops something went wrong

Hi I thought I’d attempt it one more time online, fortunately this time it worked, so I’m just waiting for the delivery for my new IPad and
the return of my upfront payments
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Registered: ‎14-01-2013

Re: Oops something went wrong

So pleased to hear it worked this time @dabs70 thumbsup

 

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Re: Oops something went wrong

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Posts: 10,294
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Registered: ‎22-08-2016

Re: Oops something went wrong

[ Edited ]

Fantastic news @dabs70, very pleased for you and hope you receive your order very soon.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Registered: ‎23-07-2014

Re: Oops something went wrong


@dabs70 wrote:
Hi I thought I’d attempt it one more time online, fortunately this time it worked, so I’m just waiting for the delivery for my new IPad and
the return of my upfront payments

Great news @dabs70thumbsup

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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