cancel
Showing results for 
Search instead for 
Did you mean: 

Is roaming included in my sim only plan ?

OOPS
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Good morning everyone, 

 

i hope you are all well.

 

 

i have a question, is roaming (in Europe) included in the 4Gb/unlimited calls and text sim only plan or do I need to buy a bolt on ? 

Thanks for your help. 

Message 1 of 7
178 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 53: Renowned
  • 7711 Posts
  • 86 Topics
  • 421 Solutions
Registered:

Are you pay monthly or pay as you go @OOPS?

I can't find a bundle with 4Gb of data in the shop, so I can't check for you.

Here are the community guides for both pay monthly and pay as you go travel.

Guide: EU Roaming Changes from 15th June 2017 “CONTRACT ONLY"  

Guide: EU Roaming Changes from 15th June 2017 "PAY AS YOU GO ONLY“ 

If you are pay monthly, there is also something called "o2 Travel" - guides for that are below.

Guide: O2 Contract with O2 Travel Inclusive (75 Free Countries) and (33 x ¬£4.99 per day Countries) 

Guide: Your guide on how to use O2 Travel 

Your only other option is to contact o2 - experience suggests calling would be better, and there are some alternative numbers to try and hints on getting through in this guide:

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 7
172 Views
6 REPLIES 6

gmarkj
Level 53: Renowned
  • 7711 Posts
  • 86 Topics
  • 421 Solutions
Registered:

Are you pay monthly or pay as you go @OOPS?

I can't find a bundle with 4Gb of data in the shop, so I can't check for you.

Here are the community guides for both pay monthly and pay as you go travel.

Guide: EU Roaming Changes from 15th June 2017 “CONTRACT ONLY"  

Guide: EU Roaming Changes from 15th June 2017 "PAY AS YOU GO ONLY“ 

If you are pay monthly, there is also something called "o2 Travel" - guides for that are below.

Guide: O2 Contract with O2 Travel Inclusive (75 Free Countries) and (33 x ¬£4.99 per day Countries) 

Guide: Your guide on how to use O2 Travel 

Your only other option is to contact o2 - experience suggests calling would be better, and there are some alternative numbers to try and hints on getting through in this guide:

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 7
173 Views

MI5
Level 94: Supreme
  • 120705 Posts
  • 605 Topics
  • 18176 Solutions
Registered:

@OOPS 

EU roaming is included with no extra charges in all tariffs.

The only limitation is a max of 25gb of data use, which won't apply to you at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 7
162 Views

OOPS
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi @gmarkj 

 

sorry I forgot to précise the type of plan I have : yes it’s a pay monthly one with 12 months plan. 

i got the deal  from uswitch website. 

Thanks for your help.

 

oops. 

 

Message 4 of 7
137 Views

OOPS
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

@MI5 Thanks for this clarification. I was just confused by wording “contract” and “pay monthly”. 

I know the pay as you go as it was my first sim plan in France more than 20 years ago 🥳.

 

But I’m not sure if I’m UK there is a difference between “contract” and “pay monthly” as in both car I have to pay monthly. 

Yeah I look like a dumb guy 😁

Message 5 of 7
132 Views

MI5
Level 94: Supreme
  • 120705 Posts
  • 605 Topics
  • 18176 Solutions
Registered:

@OOPS 

It matters not about the words as EU roaming is included on all, whether that be called contract, pay monthly or PAYG slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 7
129 Views

gmarkj
Level 53: Renowned
  • 7711 Posts
  • 86 Topics
  • 421 Solutions
Registered:

To be honest with the way o2 run pay as you go it might as well be called pay monthly as well!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 7 of 7
122 Views