Online phone purchase - a few questions.

[tullyhubbert]

I 'think' I'm about to purchase am O2 PAYG smart phone online. I've a couple of questions, perhaps someone can answer.

1/ I may want to use the phone with my current O2 SIM only Pay Monthly account. Any issues doing this?

2/ If I do question one then after some calls I should be able to ask O2 for an unlock code? (I've done this previously)

3/ I may give it to a family member who has an O2 PAYG SIM (Has had it for 14+ years) Any issues doing this?

4/ If in the hopefully unlikely case the phone has some warranty issues would I be able to deal with an O2 store rather than posting it back and forward?

Thanks.

[Anonymous]

When a person inserts the SIM card in a phone O2 auto sends the relevant settings via text which can be saved and the ohone rebooted.

Or text active to 2020.

[MI5]

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@Bambino wrote:

I always thought that there are problems using a Pay Monthly sim in a Pay & Go phone. Aren't the settings different?

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The correct settings will be picked up off the sim card, hence the importance of having the correct one for the type of account.

[MI5]

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@tullyhubbert wrote:

If someone could state definatively whether I can or can't unlock a PAYG supplied phone with my Pay Monthly SIM I'd appreciate it.

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The official O2 process is 12 months for PAYG phones.

We cannot advise anything other than you following the correct process.

You can certainly use your contract sim to get a free unlock after 12 months, but as pointed out by an O2 employee you must have the phone connected for 12 months first.....

[tullyhubbert]

 MI5 wrote

The official O2 process is 12 months for PAYG phones.

We cannot advise anything other than you following the correct process.

You can certainly use your contract sim to get a free unlock after 12 months, but as pointed out by an O2 employee you must have the phone connected for 12 months first.....

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Thanks everyone, as ever the members have excelled themselves and the replies were coming in faster than I could type my responses, sadly that makes me look pretty dim ... lol

I missed the fact that rosadosc is an O2 employee so thanks for your input.

[Anonymous]

You're very welcome. 😄

[MI5]

Always a pleasure mate

[Anonymous]

Another idea might be instead of buying a payg handset why not buy (if your finances can allow it) a SIM FREE phone.

Then there are NO issues with unlocking and you can put any network sim in it whenever you want.

(Note iPhones not purchased directly from Apple sim free may lock to thw first sim put in it so be aware)

[jonsie]

While you are on contract, get the phone unlocked free using the form in my signature. Text ACTIVE TO 22020 and save the settings. @Anonymous will give you good sdvice.