Solved: Online Order - Submission Failed

hnrman2020 · ‎17-10-2020

Good morning,

I went to place an order through o2 for iPhone 12. Entered my details etc and when I went to finish the transaction it's asked me to call o2 to complete my order?

The card hasn't been charged the upfront fee (£30.00) however I've received emails from o2 in regards to Terms and Conditions etc as per usual.

If I contacted o2 would I be subject to a further credit check?

Thanks.

MI5 · ‎17-10-2020

@hnrman2020

Usually it's for an identity check to prove that you are the person you are claiming to be.

If you passed the credit check online they won't do it again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-10-2020

@hnrman2020

Usually it's for an identity check to prove that you are the person you are claiming to be.

If you passed the credit check online they won't do it again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎21-10-2020

Hey @hnrman2020 just checking on you. Was this sorted or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

hnrman2020 · ‎21-10-2020

Good evening, sorry for not replying sooner-busy with work.

Haven't had chance to call since so would imagine it would fail again if I tried online

MI5 · ‎21-10-2020

@hnrman2020

You just need to call and pass the identity check if they haven't cancelled the previous order already.

If they have, you'll be credit checked again when you re-order.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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