Old and new switch up currently on credit file

[gadget]

Hi 

i carried out a switch up at the launch of the s24

everything went smoothly the old contract ended the new began

fast forward 12 weeks the new contract has been added to my credit file but the old one hasn't been satisfied its still showing as outstanding. I assumed the procdure would be at the same time as the old one would be satisfied the new one would be added. 

How long did it take other peoples credit files to update with the correct information. 

Its now been 2 weeks how long should i wait until i contact o2 and which department assume its the credit department or something similar. 

thanks 

[gadget]

The s24 ultra is definately bigger than the average phone but the screen and the speed of it is what sets it apart from other phones. I have the iphone 15 pro max as my daily rider but if i wasn't so heavily in the apple ecosystem for work and at home  i'd be happy using the ultra as my main phone media use is light years ahead of the pro max

The fold 6 will have to be very good for me to switch up. 

[Oxonian]

Very interesting thoughts @gadget ! 👍