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Level 1: Joiner
Posts: 1
Registered: ‎02-11-2014
Accepted Solution

O2 travel

I received a text to say I’m on o2 travel and I can use all the date, minutes and texts I want for £4.99 a day. I’ve been here 4 days and I’ve been charged £87 on top of my bill, what do I do?
Posts: 69,091
Topics: 667
Registered: ‎14-01-2013

Re: O2 travel

[ Edited ]

@Haydock95Which country are you in? Have you exceeded your allowances?

Check out what you have been charged for via My O2 http://www.o2.co.uk/myo2

My advice would be to turn off Mobile Data and Data roaming and just use WiFi. You can keep in touch with family and friends using Messenger and Whatsapp.

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Posts: 86,581
Topics: 528
Solutions: 10,870
Registered: ‎04-04-2012

Re: O2 travel

Which country and which part of that country is vital to be able to answer.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 2,080
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Registered: ‎04-05-2008

Re: O2 travel

Now this is a strange one.  I had the same issue a few years ago.  I got a sms, then I noticed £22 in charges, however 5 days later, they had all vanished and normal charged then applied.

 

customer care did say on occasions this can happen, the system eventually catches up.

 

I know it’s been aske, but which country are you in, and are you def sure u have o2 travel on your account.

 

you can also dial 202 from any where to speak to customer care.

 

please let us know how u get on.

 

this is a extract from o2 website tho.

 

There is a statement on o2 Travel Inclusive. 

At first you may see unexpected roaming charges in your My O2 account. Don’t worry, as long as you’re within your allowance, these charges will correct themselves within three hours and won’t appear on your bill. You’ll still see roaming charges for usage that isn’t included in your allowance, like calls to premium rate numbers. These will appear both in My O2 and on your bill.

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Community Manager
Posts: 4,475
Registered: ‎18-04-2018

Re: O2 travel

Great info, @Cleoriff@MI5 and @darrengf

 

Did this help you understand better what happened, or received any further info from Customer service since you posted? Let us know if there's anything else we could help with slight smile

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