O2 repair tracking

[Jiberson]

I sent my galaxy s5 for repair on Saturday and still can not track my repair online, phoned up O2 customer service who couldn't help me, they contacted the repair centre who said they couldn't track it either due to the method the repair was booked in and said I should contact the shop.
Went into the shop who looked it up, had a confused expression for a few minutes, then said that I wouldn't be able to track it as it must still be at the repair centre and they couldn't tell me how much longer it was going to take.
What's going on, have they lost my phone?

[MI5]

Sounds like it's lost to me.....

[Jiberson]

That's what I'm currently taking from it.

[MI5]

If they have lost it, they will replace it, obviously.

[Jiberson]

Just annoying that I'm not getting a straight answer from anyone

[Cleoriff]

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@Jiberson wrote:
Just annoying that I'm not getting a straight answer from anyone

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I should think it is annoying. You need to keep pushing them and keep a record of calls etc.

[MI5]

Standard these days mate.

[Jiberson]

I'll give them until Monday and then I'll chase it up again, they said worse case would be back on Monday when I booked it in.

[Cleoriff]

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@Jiberson wrote:
I'll give them until Monday and then I'll chase it up again, they said worse case would be back on Monday when I booked it in.

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Remember Monday is a Bank Holiday...

[Jiberson]

True that, Tuesday then