I sent my galaxy s5 for repair on Saturday and still can not track my repair online, phoned up O2 customer service who couldn't help me, they contacted the repair centre who said they couldn't track it either due to the method the repair was booked in and said I should contact the shop.
Went into the shop who looked it up, had a confused expression for a few minutes, then said that I wouldn't be able to track it as it must still be at the repair centre and they couldn't tell me how much longer it was going to take.
What's going on, have they lost my phone?
