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O2 recycle

Deb7
Level 1: Joiner
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Hi I recycled my phone and had an email today saying my bill credit is on the way! Is this into my bank account and how long am I expected to wait for money off old phone ?
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MI5
Level 94: Supreme
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@Deb7 

It's a bill credit so it will be on your account.

You need to call O2 to request it to be transferred to your bank account.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143456 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Deb7 

It's a bill credit so it will be on your account.

You need to call O2 to request it to be transferred to your bank account.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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