on 28-01-2014 20:49 - last edited on 31-03-2014 09:05 by Toby
Nice one O2, so all your pre january customers can go blow but any new customers are protected by the Ofcom ruling? I've had two contract phones with you for years but you really know how to (edited) on people! Last time I'll bother with your service and I'll cancel asap.
Hope you enjoy the extra couple of percent you get from me (for now)
Extremely annoyed customer
on 01-02-2014 11:57
on 01-02-2014 11:57
01-02-2014 13:02 - edited 01-02-2014 13:05
01-02-2014 13:02 - edited 01-02-2014 13:05
Well that is the final straw for me now, especially the e-mails saying about "Improving my Digital Experience", in the village I live in coverage is poor and you can forget a decent 3g speed!
Where I work in a major town at my desk 3g is poor, we did a test the other day a colleague is on the 3 network and we ran speedtest.net using 3g he got a tad shy of 20mb/s I got 0.03mb/s download which is dial up modem speed. There is a mobile phone tower 200 metres away so I went outside and it returned 4MB/s download still a long way off what my colleagues phone got. Another colleagues also tried the test on the orange network and he go a respectable speed as well!
What grates me even more is that new contracts for new phone don't reflect last years price increases and suspect they won't this years i.e. £32 per month contract which is what I was on! I naively assumed the £32 would be until the contract ended but then like others didn't read the small print!
I can upgrade in March and my contract ends in June, I will see how much it will be to get out of my contract in March!!!
I use to love O2 and had homephone/broadband and mobile with them a couple of years ago but stopped the homephone/broadband when I moved because they made such a c*ck up of transferring it not to mention the free 3G modem USB dongle they were going to send me that never turned up (just as well as it wouldn't of worked anyway although they were convinced otherwise!)!
on 04-02-2014 00:08
on 04-02-2014 00:08
well o2 need make money somewhere,
i be with o2 most over 5 year best network, best customer, alway offer customer good deal so yes, i agree that o2 put price up
on 29-03-2014 20:17
on 29-03-2014 20:17
on 29-03-2014 20:28
on 29-03-2014 20:28
on 29-03-2014 22:18
on 29-03-2014 22:18
on 29-03-2014 22:48
on 29-03-2014 22:48
on 29-03-2014 22:55
on 29-03-2014 22:55