O2 price rise

[Anonymous]

Nice one O2, so all your pre january customers can go blow but any new customers are protected by the Ofcom ruling? I've had two contract phones with you for years but you really know how to (edited) on people! Last time I'll bother with your service and I'll cancel asap.

Hope you enjoy the extra couple of percent you get from me (for now)

Extremely annoyed customer

[Anonymous]

I'm afraid this shows the naivity of o2's decision to upset its customer base (well some of it). Lots of people saying they are getting deals, others saying that they will refer to the ombudsman service which I understand costs o2 £300 a time.

A poor decision? We will have to see.

[Anonymous]

That's something O2 would have to live with for making these stupid decisions

[Anonymous]

Yes although my understanding is that they (o2) have factored in the loss of a certain % of customers and consider that risk worth taking.

[perksie]

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@MI5 wrote:
What about the 1000's of employees (who have no say in the company business) who would lose their jobs and livelihood ??

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Added to that which would be a disaster for not only the O2 staff but all of the outside contractors who rely on them for a living.

Then this would be followed by a takeover or merger which would no no doubt restrict the choice of many possibly causing a monopoly, watch the prices rocket then!

No I don't want to see them go down the pan for this, the amount of the increase
 is quite small and most won't notice much difference in their bills.

I simply feel if they had considered the need for an increase and made the possibilty public so it could be seen to be necessary, they could have raised the price with a lot less fuss.

[davethorp]

Don't think anyone here would want anyone to lose their jobs over this. With the possible exception of the live chat reps. And whoever thought this would be a good idea who is hopefully also a live chat rep. Which would actually explain quite a lot if it were true!

[Anonymous]

O2 are a mega corporation not a public service, I'm a customer not a shareholder, not a fan. IfO2 engage in shifty practice cynically skimming loyal customers with a hidden loophole in the 'fixed contract' they deserve bad publicity and the financial consequences.

So to answer to your question, I'm indifferent as to whether they go bust as a result of their own business decisions, someone offering a better deal and more respect would fill the gap and do well as a result.

[Anonymous]

I have to agree with that

[perksie]

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@Anonymous wrote:

O2 are a mega corporation not a public service, I'm a customer not a shareholder, not a fan. IfO2 engage in shifty practice cynically skimming loyal customers with a hidden loophole in the 'fixed contract' they deserve bad publicity and the financial consequences.

So to answer to your question, I'm indifferent as to whether they go bust as a result of their own business decisions, someone offering a better deal and more respect would fill the gap and do well as a result.

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You are misinformed there was never a loophole, the ability to increase prices was always there.

When you find a company that offers you the respect you feel you deserve come back here and tell us all about it.

[Anonymous]

O2 must be getting so many calls about the price rise it is impossible to get hold of a person. To be fair the chat function is pretty good and I'm waiting for my call back. I want to say to O2 that you cannot put a price rise on existing customers then advertise a better deal on your website

18 months ago I paid £99 upfront for my iPhone 5. Then £36 per month for 24 months. You've since raised my price twice to £38.15 - I get unlimited texts and calls and 1mb data

On your website I can get the latest iPhone 5s for £39.99 upfront and £37 a month for the same tariff I am on. Less than what you are charging me now as a loyal customer for over 10 years, or as a new customer I could get a iPhone 5c for £32pm

I hope some calls me soon to explain this injustice

[davethorp]

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@Anonymous wrote:
O2 must be getting so many calls about the price rise it is impossible to get hold of a person. To be fair the chat function is pretty good and I'm waiting for my call back. I want to say to O2 that you cannot put a price rise on existing customers then advertise a better deal on your website

18 months ago I paid £99 upfront for my iPhone 5. Then £36 per month for 24 months. You've since raised my price twice to £38.15 - I get unlimited texts and calls and 1mb data

On your website I can get the latest iPhone 5s for £39.99 upfront and £37 a month for the same tariff I am on. Less than what you are charging me now as a loyal customer for over 10 years, or as a new customer I could get a iPhone 5c for £32pm

I hope some calls me soon to explain this injustice

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I'm still waiting for someone at O2 to explain to me (ideally in detail) why when their costs have apparently risen unilaterally resulting in an RPI price rise, haven't the costs of providing a PAYG service also risen in line with RPI (or indeed at all). I'm not expecting an explaination any time soon as frankly there isn't one. Just like there wont be for the example you have described, you could try and put it down to prices fluctuating however the price of the iPhone 5S is higher than the iPhone 5 was so that wont work!