O2 performed credit check for out of stock item

[Z1]

Past few days been on phone , call being dropped after long wait , unable to reach customer service advisor. Chat is not working or at least I cannot access it. 

Now I am being told item is out of stock so I have to cancel current order and re order again. So another credit check for no reason. 

Very disappointed by quality of service. 

[Anonymous]

They are very quick to take your money it seems but harder to get your order

[Z1]

After long wait I was able to talk to customer service adviser and then call got disconnected and off course he wont bother to call me

[Bambino]

@Z1 If too many credit checks are made in succession they will all fail. You'll need to probably wait at least a week.

[Z1]

Credit check was successful but now been told that item is out of stock . O2 did not bother sending me a simple email. I was supposed to pick up order after 2 days. 

[davethorp]

You should probably raise a complaint with regards the duplicate credit search. O2 can remove this from your credit report and too many searches in a short space of time does have an effect on your credit rating

Details of how to complain at https://www.o2.co.uk/how-to-complain