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O2 payment

Paul37
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Hello

On November 16, I called O2 to end my contract. 

They told me that my number would work for about a month and then it would stop. 

On November 16 I resigned, on November 19 I paid a monthly subscription. 

It's December and they text me that I have to pay again .... 

Now I am back in my country and I have to pay 23 pounds. They sent me an email and text with the account number I need to send money to. I do not know what sort code should be and what to enter so that they know that I pay ... On the Internet I cannot log into my O2 because I have no number to which the text message is sent. They sent the same account number .. How do I settle this payment?

 

 

Thanks

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MI5
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@Paul37 

O2 bank details are in this guide Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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@Paul37 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Paul37
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Thank you for the information, but I am back in my country and calling the UK (waiting 40 minutes like the last time) would be a financial disaster for me. Why didn't they give the sort code to the account number? why give the account number only if you can't make a transfer anyway? Is there any other economical way to pay this payment?

Thank you
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Paul37
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Thank you for the information, but I am back in my country and calling the UK (waiting 40 minutes like the last time) would be a financial disaster for me. Why didn't they give the sort code to the account number? why give the account number only if you can't make a transfer anyway? Is there any other economical way to pay this payment?

 

Thank you

Message 4 of 7
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MI5
Level 94: Supreme
  • 126854 Posts
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Registered:

@Paul37 

O2 bank details are in this guide Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Paul37
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@MI5 

Thank you very much for your help
Could you please tell me why in the e-mail and SMS messages I have the account number - [Personal details removed] and the link you give me is [Personal details removed] ? Can I send a transfer to this number from the link and everything will be fine? thank you

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MI5
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@Paul37 

The details in the link I gave you have been verified by O2.

You need to quote your O2 account number as a reference number when paying.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
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