O2 mid term rise v ofcom ruling Facts

[adamtemp64]

Loads of threads over this but the salient points are

1 Ofcom rules apply from 23rd Jan 2014 and allow for price rises http://consumers.ofcom.org.uk/2014/01/checklist-when-taking-out-a-new-phone-or-broadband-contract/ This line  beyond what you agreed to at the point of sale

2 O2 issued new T&C that apply from 23rd Jan 2014 that meet the guidelines above. http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

3 On contracts prior to the giudline implementation date 23rd Jan 2014 the relevant T&C have it covered. the links below should confirm it. I.e. o2 can put it up by RPI.

aug 2013 - Jan 22 2014

(may2013-august2013)

(april2011-april2013)

Complainimg to o2 or ofcom will not exclude you from the rpi rises and in all the T&C o2 have the get out clause if above stated rpi.

These are the facts and however harsh you feel it only Ofcom are to blame and o2 have used the guidelines as implimented

[adamtemp64]

if the goverment reduced the vat o2 would still make money out of rpi increase as all the vat element goes to the goverment and not o2.

[adamtemp64]

Just posted this on the which discussion

When will which admit that 1 You did not win Fixed is Fixed campaign 2 Stop spreading false information. 3 Publish the facts.

All very poor form which

The ofcom Guidance is very clear and O2 Have not Breached any of Ofcoms guidance on this issue

I would like to see a factual piece of advice from Which

http://conversation.which.co.uk/technology/o2-price-rise-ofcom-fixed-means-fixed-rules/comment-page-...

[perksie]

I think it's many years since Which had any influence in this country.

[adamtemp64]

Funny how all the media are bashing o2 yet the media realese here from ofcom is very clear http://media.ofcom.org.uk/2014/01/22/protection-for-consumers-against-unexpected-mid-contract-price-... point 5 notes to editors

• The updated Guidance also makes clear that customers will still be free to choose to enter a contract where the price agreed at the point of sale is different during different periods of the contract.  For example, where a provider has an introductory offer for a period of months and a different price is agreed for the remainder of the contract, or where the customer agrees to pay one price for the first year of the contract and another price for the second.  The price terms must be clear and prominent enough that the customer can really be said to have agreed these kinds of tiered prices at the outset.  Where they are, the customer would not be able to end the contract when the agreed price for the later period is applied.

[perksie]

Precisely, Ofcom are the villains here for their feeble attempt to change the rules, which they have spectacularly failed to do.

O2 simply took advantage!

[Anonymous]

Regardless of this post being a repeat; I am another angry customer. This is what I wrote in another thread but was directed to here:

The Government now uses and has for a few years CPI not RPI as an indicator of inflation. CPI, has you would expect, being the lower indicator of the two.

How can O2 use RPI when it is no longer used or recognised by the UK for inflation purposes?

Certainly, I will be thinking twice before I renew with O2. Maybe if they cut their corporate hospitality and directors remunerations then they would not need to increase their prices.

No amout of waffling and T&C will vindicate the actions by O2. What economic crisis non fo the fat-cats.

[adamtemp64]

And repeat OFCOM uses RPI as the example.

[Anonymous]

Ofcom are pretty useless.  To me, if you are forced to enter a contract for 24 months (which in most cases you are if you want a contract mobile) the price should be fixed for 24 months.  This should also apply to the likes of Sky as I am fed up with them putting up their prices!

[davethorp]

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@Anonymous wrote:

Ofcom are pretty useless.  To me, if you are forced to enter a contract for 24 months (which in most cases you are if you want a contract mobile) the price should be fixed for 24 months.  This should also apply to the likes of Sky as I am fed up with them putting up their prices!

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Virgin media are worse. I think at one point I had three price rises with them in the space of a year. Although if they do put their prices up you are free to reject the increase and terminate the affected services which is quite a novel and quaint idea........

[aldaweb]

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@davethorp wrote:

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@Anonymous wrote:

Ofcom are pretty useless.  To me, if you are forced to enter a contract for 24 months (which in most cases you are if you want a contract mobile) the price should be fixed for 24 months.  This should also apply to the likes of Sky as I am fed up with them putting up their prices!

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Virgin media are worse. I think at one point I had three price rises with them in the space of a year. Although if they do put their prices up you are free to reject the increase and terminate the affected services which is quite a novel and quaint idea........

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On BBC Breakfast it was said Virgin have similar clauses to O2 in their mobile contracts too.