Dear Mr Evans
Please can you help?
I have 2 x O2 mobile numbers both of which are paid off in full every month by O2 charging to my Barclaycard. This arrangement started late 1996 if I remember correctly.
The numbers are: xxxxxxxxx & xxxxxxx, which is used by my Wife.
In December 2017, I experienced a service problem, which appears to have been experienced by other long standing customers, in that O2, having charged successfully to my Barclaycard for September. October and November 2017, have failed to get any subsequent amounts charged; the consequence was that my phones were barred.
In this particular case, which is still ongoing, the consequences have been dire and continue to be so. You will see from this link:
https://community.o2.co.uk/t5/Pay-Monthly/O2-keeps-failing-to-get-money-from-Barclaycard/m-p/1107036...just how appalling the consequences of O2’s apparent failures have been.
I must assume that your people have failed to bring these systematic problems to your notice, as the CEO of O2, else something would have been done by now. I know for a fact that Barclaycard have had so many similar reports from card holders that they have been in touch with O2 and at some level or other, O2 has admitted ownership of the problems.
Openly threatening to add extra charges to an account for late payment, send adverse credit reports to the credit agencies and cut off my service altogether if I do not pay up, when the root cause is O2’s, amounts to demanding money with menaces, and the last time I checked was a criminal offence. If you check the voice recordings on these accounts you find the evidence which clearly substantiates the foregoing.
Please, will you sort this mess out, not only for me but for all other original customers using Barclaycard from the Cellnet days?
Sincerely,
