O2 keep fobbing me off over premium scam

[Anonymous]

Three phone calls to O2 over the last 3 days regarding premium rate
Text messages I have received without subscribing.
The rather unhelpful call center is about as much use as a kick in the face saying I'm going to call you back sir and never calling back

I'm starting to lose my patience with O2 right now.

How do I get my money returned?
How do I complain about o2's shocking customer service?

[Anonymous]

Isn't it funny that O2 are not returning my calls or email as yet.
I bet if I cancelled my Direct debit they would soon be chasing me screaming you owe us Money etc

Come on O2 sort my mess out before I am forced to take appropriate action.

[Anonymous]

Adam O2 CS has told me 3 time please don't worry we will sort this out for you. So that is what I expect to happen.

[adamtemp64]

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@Anonymous wrote:
Adam O2 CS has told me 3 time please don't worry we will sort this out for you. So that is what I expect to happen.

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Because that is the correct path to get this resolved and they can act.

I understand the frustration but please spend the time it took to post your last post on here to file a formal complaint on phonepayplus, all the time spent on this community complaining about o2 and you would have had the complaint done with phonepayplus.

I hope you sort it but no need have a go as we are all customers like you

[Anonymous]

I'm not having a go at members fella I'm just explaining what O2 said
And i expect O2 to do what they promised me they would do and sort it out.
Do any O2 employees even post here?
I've complained to that regulator and I've logged a complaint to
O2 and if this does not get sorted ill just take my money elsewhere
And O2 can do one For the rest of their contract.

I can't stress enough how **bleep** O2 have dealt with this.

[adamtemp64]

You had wanty reply who is a staff member look at the users signature and even @Anonymous agreed with the advice given.

[Anonymous]

That's still contradicts what CS has told me
they need to get their act together and contact me by phone as promised three times and stop
Ignoring me.

[Toby]

Hi edd918,

I'm Toby, the community coordinator. If you've been promised a call back from O2 today, it will hopefully arrive. However if not, feel free to send me a private message and I shall help if I can.

However, as you have been advised, it will be beneficial to report this to Phonepayplus

[adamtemp64]

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@Anonymous wrote:

I've complained to that regulator and I've logged a complaint to
O2 and if this does not get sorted ill just take my money elsewhere
And O2 can do one For the rest of their contract.

Ok let the regulator do its job but note all the networks work the same way with this issue of premium rate sms / calls (scams / legitimate).

As for the contract that will destroy your credit file and not be good for you.

[Anonymous]

Still no reply to my complaint and no phone call that was promised
Nearly a week ago.
O2 are totally done now and I will never renew my contract after
This.
not one decent employee in the whole joint

[Anonymous]

Good morning @Anonymous

Did you take up Toby's offer of help.

http://community.o2.co.uk/t5/user/viewprofilepage/user-id/60444


I know you were hesitant at contacting PhonePay Plus but that is an avenue of resolvement too.