O2 insurance

[Dc93]

Hi. I just made a claim on my o2 insurance as I dropped my phone and damaged it and I am now awaiting the phone to be collected in a few days to be sent off to the assessment centre. However since making the claim I have noticed more damage appearing that obviously wasnt there when making the claim do I need to make them aware of this? Or just send off anyway.?

Also if my claim is rejected do you still pay the £60 excess fee if they reject to repair or replace the phone?

[MI5]

@Dc93 

Just send it and let them assess it as received.

Excess is only paid if the claim is approved, if not, it's returned to you free of any charges.

[Dc93]

Thank you. Appreciate your reply

[MI5]

Welcome

[Dc93]

My phone was collected today by DPD. I asked for proof of collection and was told I would receive an email of confirmation however I have yet to get one. 

I never got an email from dpd with a reference number either just one from o2 saying they had arranged for collection on todays date. 

Will I receive an update from the o2 insurance to let me know they have received the phone or should I just wait to see what happens? As know I am worried I have no receipt or way of telling if my phone makes it to the insurance company.

[MI5]

@Dc93 

You can call o2 with your claims reference number and they can tell you when received.