O2 in Droitwich (WR9)

[Anonymous]

O2 network down in Droitwich for nearly a week now. Any phone working on the O2 network (O2, Tesco, GiffGaff) almost totally useless. No signal (well, intermittently one bar, but usually no network at all) for calls or Data. Contacted them via live chat - not at all interested. Contacted CEO - not very interested but have written again in the hope that they would accept that they must have someone within the company with some idea of when service is likely to be resumed!! When my contract is finished I'll be off to EE I think..........

[MI5]

Indeed, we do mate...

[Anonymous]

@Anonymous would you be so kind as to keep updating us on here as to what (if anything) is happening?

We hope for a satisfactory outcome for you.

[jonsie]

Indeed we do. Keep us posted.

[Anonymous]

I should perhaps explain that my actual contract is with Tesco, but raised the issue here as it's an O2 issue - not a Tesco one as all O2 users I know have the same issue (two other Tesco, one GiffGaff and four O2).

This afternoon after dealing direct via the CEO of Tesco Mobile, I got an email releasing me from my contract without penalty and giving me a PAC code.

I immediately signed up for a SIM only deal with EE and will apply the PAC code as soon as it arrives.

In the email from Tesco they say "We have asked the engineers to provide us with an update in relation to the network in your area, they have confirmed that your area is currently undergoing network improvement, however as part of the improvement process in your area a mast is being replaced, this is the cause of the issues you are currently facing and we currently have no expected end date for the work that is being carried out."

Interestingly, about two minutes after I finished the SIM ordering process, my mobile suddenly showed a five bar connection status. I checked the O2 status checker - which still said that they are investigating reports that a mast is not working (the status checker still says that now). Given that they still say that they are investigating and say to Tesco that a mast is being replaced - whilst service would appear to have resumed - I'm taking advatage of the offer and moving to EE anyway. O2 clearly have no idea what they're doing!! I have some experience of EE (as does my son) and they are way ahead of the game compared to O2, although still not as good as they should be, but that applies to all mobile network providers in my view.

[Anonymous]

If the signal has come back on this afternoon (which would be great news) it will take a little while for the status pages to be updated. You must be realistic about that. The engineers would report back then someone in the back office would update the status page.

As for your transfer to EE, I am pleased to hear you got a suitable resolution to your needs BUT do remember that you may encounter the same issues with EE at any point in the future. Technology does fail from time to time. In your case it was to do with a network upgrade. I hope you haven't jumped too soon.

Good luck and thank you for updating us.

[Anonymous]

And now........

o2 coverage checker says this:

"Sorry we're currently investigating reports that a phone mast in this area isn't working."

Back to work tomorrow, & I bet 99% that the mast will still not be working.

O2 selling their broadband to bl**dy sky annoyed me & this mast near where I work hardly ever works, which annoys me even more!!

I PAY FOR THIS SERVICE......WHICH IS HARDLY EVER PROVIDED.

[Anonymous]

@Anonymous please refer to my post above. The status page is not updated as soon as the service is back on. It will be done fairly quickly buy it would be hours or even a day or two.

Be realistic in your expectations.

The best way to know is in the morning at that postcode area. Another member is reporting that the issue may be fixed so let's be positive and hope this is the case.

If not then please do come back and update us.

[Anonymous]

Ridiculously though - the mast actually is working again (how long for is anyones guess).

What really peeves me is the total lack of information in terms of how long the outage is likely to last/resumption time etc. Indeed my contact with O2 simply gave the impression that they were totally complacent.

Sooner or later customer expectations will drive improvements - if the customers make enough noise. In England that's hard to achieve...................

[Anonymous]

pd123.....I agree wholeheartedly, but this particular mast (or cell) rarely works, EVER! This is not just a recent thing, believe me.

[Anonymous]

People are never satisfied. In the last couple of posts the mast appears to be working:

"How long for is anyone's guess"

"I bet 99% the mast will not be working".

Other members have advised above, o2 in common with all networks here in the UK do not give timescales because if they were unable to meet them customers would be even more unhappy. Repairs of this nature are not simple and they often require extensive testing to ensure they are completed, working correctly and safely.

Please be realistic in your expectations. For the member who has chosen to go to EE I sincerely hope they never have an outage as experience from other members is that EE would not allow you to leave. Period. The t&c's explain service cannot be guaranteed and that is all EE will tell you. Indeed EE's customer service is the lowest of the networks. That said I may join them in June.

good luck with your choices