O2 have stopped my service?

[NHDott]

I have paid all my monthly bills up till now but o2 has stopped my sim from working, meaning i cant make or receive any calls or texts, nor can I use mobile data. On the app it says my bill is paid. When I called to make a payment (Just in case) it said my bill was £0 and then the call ended, any help please?

[Bambino · Accepted solution]

@NHDott Instructions on how to download and use Skype to call 0800 numbers and available numbers can be found here: Guide: Coronavirus Community Help and Support 

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also reach O2 via social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/