@Ginag_81 Sorry to hear of your troubles, but this is an O2 customer to customer community. You're not speaking to O2 directly here. If you want to lodge a complaint, please take a look at this link: https://www.o2.co.uk/how-to-complain
Many people also find they get good results by using the Resolver site: https://www.resolver.co.uk/freeadvice/companies/o2-complaints/services?odm=300_1_1&utm_source=O2&utm...
Hope this is of some help to you. Good luck.
No amount of you making complaints is going to move them any quicker so it needs someone to actually manage this issue for you.
Yeah I always wondered about the telecom industry's collective collection's departments trigger happy penchant for firing off credit rating defaults like a drunken sheriff in a bar room brawl.
Bad enough pre- 2008, but these day hugely and disproportionately detrimental to people's lives, considering the usually trivial sums of money involved. Especially when you consider that Telefonica payables will be taking a rather more relaxed and laid back approach to paying debts of to it's own suppliers...
You can imagine the two departments side by side.
In one you have people dressed in beach wear, sat around on deck chairs , maybe by a pool, drinking cocktails and taking the occasional phone call from desperate small & even medium businesses who are often O2 customers in their own right- whose credit lines are creaking to breaking and are owed hundreds of thousands of even millions by O2.....
'Relax man, it'll be paid at some point, next payment run, or maybe the one after '~~ slurrrppp~~ ' what's that you say? ' 'not pay your bills to us???' ' Well it's your choice amigo but they''ll just cut you off, our receivables are a law unto themselves'....and as for issuing winding up orders? Life's to short man... Sit down pull up a deckchair let's take it easy and relaxxxxx.'
Quite a different story over in receivables/collections.... dead eyed robotic 1984 esq semi militaristic rows and rows of desks with everyone in tight fitting dress uniform... Phone call are answered instantaneously, and are made unstintingly. Overseers are marching around whipping the tables with loud~~~ thaaaaawwwwaks ~~~~
''Nine.. you MUST Pay VVAATT you OWE US da? You MUST pay!! WE Vill give you a blacken mark UND CUTTTT YOU OFF. YOO MUST PAY, MUST PAY, MUST PAY....."
I asked again why this had happened. Apparently they couldn’t understand why and could only surmise that when I terminated my contract the colleague pressed upgrade to sim rather than close the account!!!!
This should be a lesson to everyone - the only reliable way of closing any sort of pay monthly account is to port the number to another operator. It's worth the fiver to get a paygo SIM to recievce it. As not even O2 can bill you for a number that now belongs to Vodafone......Usually.
Also never never never cancel the Direct Debit linked to the account, far easier to reclaim funds taken in error than to clear up the mess made by O2 incompetence.
The worst example of collection's departments intransigence was an Amex debacle I was involved with.
Ex employee had been issued with a company backed amex (joint and several) with a personal to him number, backed up by the company but with bills to his home address details in case he ever did a runner with it.
He left moved away, and the account was ''closed' -
Three years later someone in the massive BAE organisation who had an amex card that was 1 digit different ordered a part using the first guys number.. part arrived and they were none the wiser.
No one paid the first guy's bill as no one even knew there was a bill, as it had been sent to the address on file and never fowarded. A year later Amex track him down and set the dogs loose....to say the guy was unhappy was an understatement. Amex collections considered view was that we should be taking it up with BAE...
It took me assuring the amex global account manager that all relaltionships between our two organisations would cease, oveenight unless she took personal responsibility for resolving it to the guy's satisfaction.
Thank you @Bambino I appreciate this is an O2 customer to customer community and I am not speaking directly to O2, but I think the community should be fully aware of their unfair "mishaps" which they do not give two s**ts. I will take a look at the line, however I imagine it would just be completely ignored anyway!