on 03-06-2019 00:17
on 03-06-2019 01:39
From the link: "O2 Contract customers may need to call 202 to confirm they have Roaming Activated on their account if they have never used the service before or had issues in the past."
on 03-06-2019 03:12
If I have read your post correctly you're abroad at present, though you don't mention what country you're in.
As @Bambino has said you need to check with customer services that data roaming is actually activated on your account. You should also check there is no roaming bar on your account, as well.
From your mobile you can ring O2, free of charge, on +44 344 809 222 between 8-8:30am UK time to avoid a long wait on hold.
This is not O2 but a customer community and we, therefore, have no access to your account to check whether data roaming is activated and/or there is a roaming bar in place.
Good luck and welcome to the forum
on 03-06-2019 06:19
@Baaz the APN to try is "mobile.o2.co.uk"
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 04-06-2019 11:28
Hey @Baaz did any of the above advice help resolve your issue?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?