O2 are [no longer] useless

[Anonymous]

My previously unlocked Galaxy S3 has been locked to O2 again, and despite spending the last 42 days on Live Chat and telephoning O2, nothing is being done. The latest is your line manager Craig promising to ring back in 48 hours, and four days later still nothing.

This how useless O2 are - 42 days and many hours on the phone and Live Chat, and all I have received is incorrect information, promises that are never kept and lies.

[title edited as per original poster's request]

[MI5]

Good result and in fairness is what we expect of them.
Just a pity it didn't happen sooner for you.

[jonsie]

I'll mention @Marjo who can change it for you but headlines sell newspapers 

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@Anonymous wrote:
It's a pity the EDIT facility works only for a certain time and I cannot change the topic's title to "O2 are [no longer] useless."

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[Marjo]

@Anonymous So happy to hear it is now resolved!

Happy to help with editing the topic for you if you'd like

[Anonymous]

Marjo, thanks for your help also.

And yes, please alter the title of the topic if you can.

[jonsie]

The title has changed so just posting so that any future replies reflect the changes 😀