O2 and VAT invoice

[DaveG27]

Hi all,

Has anyone managed to get a VAT invoice for the monthly phone plan payments as part of a refresh deal.

As I am VAT registered I can download a VAT invoice for my call plan payments but there is no option for the phone plan.

I have spoken to customer services on 2 occasions, the first time I was told someone would get back to me but that never happened.

On the second occasion I spoke to a manager who after being on hold for ages came back and said I would get an invoice emailed to me every month. Nothing has ever arrived.

I have even been told there is no VAT which is obviously wrong.

O2 don't seem to realise that as a VAT registered company they are legally obliged to provide this to any VAT registered customer.

I have been unable to find any phone number that would bypass customer services and get to their accounts department direct.

Any suggestions would be gratefully received.

Thanks.

[perksie]

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@Anonymous wrote:
I also have an update - had an email arrive yesterday from O2 with a VAT invoice for the phone payments to date!

Now to see if I get them for each subsequent month or not.

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Let's hope they keep coming each month, looks like a good result.

[Anonymous]

I think this was due to my call on the 29th when I finally spoke to someone useful - the document is dated the 29th..

[Anonymous]

Spoke to soon. Never got the December invoice by email.

After 30 minutes on the phone to customer services it seems I have to call every month to get the invoice generated manually. They apparently think that's an acceptable solution.

[perksie]

Yes I'm sure you have to order them each month, no idea why!

[Anonymous]

Ho hum. 6 more calls and I've got 2 more copies of the phone plan statements by post.. and no VAT invoices yet. This is despite the last agent insisting he'd used the right internal form and had even attached it to my account to make sure it would be used next time!

Currently queuing for a supervisor to raise a complaint.

[Anonymous]

Hmm.  Just been reading this.  There is a way to generate vat invoicing each month - customer service advisors should know this.

[Anonymous]

@Pablo, they can certainly do it for the airtime bills, - I've had that for several years - however they're insistent that they cannot do so for the phone plan payments. Is there any sort of reference I can quote for this - maybe a form name/number?

I've even been told that they don't issue VAT invoices for them, until I pointed out that I had one in front of me.

Even when they claim to have completed a request for an emailed VAT invoice, all I get is a postal phone plan statement (with no VAT details on it).

Gave up waiting for a supervisor to lodge a complaint as the queue time was going to be 20 minutes plus - apparently a callback has been arranged for some time in the next 24 hours.

[Anonymous]

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@Anonymous wrote:
@Anonymous, they can certainly do it for the airtime bills, - I've had that for several years - however they're insistent that they cannot do so for the phone plan payments. Is there any sort of reference I can quote for this - maybe a form name/number?

I've even been told that they don't issue VAT invoices for them, until I pointed out that I had one in front of me.

Even when they claim to have completed a request for an emailed VAT invoice, all I get is a postal phone plan statement (with no VAT details on it).

Gave up waiting for a supervisor to lodge a complaint as the queue time was going to be 20 minutes plus - apparently a callback has been arranged for some time in the next 24 hours.

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I know it can be done for airtime plans - I'm not 100% sure it can be done for a phone plan, but if you'd like to PM me your mobile number I can take a look at it for you.  I'm in for another 30 mins tonight then off until tuesday.

[Anonymous]

Thanks Pablo - PM sent.

[Anonymous]

Just to confirm airtime plans can be recurring vat invoiced, and the setup is relatively straightforward.  Phone plans can't, and there doesn't seem to be any information on why, just that it can't be done.  Singlular statements can be ordered, but you'd have to do that month by month.

Sorry couldn't help further.