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Wild · ‎06-09-2018

I moved to a new monthly contract which supposedly has Travel Inclusive. I am now in Australia and have received a text saying I have reached my £48 limit and data is no longer available. What do I do to get my phone on the O2travel inclusive tariff and get the £48 removed? Do I have to do something to activate the “Inclusive travel”? I checked this on an online chat before leaving home and was told that it would start automatically once in Australia.

Wild · ‎21-09-2018

Thanks Martin. Good to hear that it is sorted.

Martin-O2 · ‎21-09-2018

No problem @Wild!

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Wild · ‎21-09-2018

I might have spoken too soon. It would appear from my account that I am still being charged the O2 travel daily rate. The normal o2 travel, which was added to my account during an online chat, and is stills showing on my account, seems to be taking presidence over the Travel Inclusive. Could this be the case?

Martin-O2 · ‎21-09-2018

OK @Wild sorry to hear that! I'll drop you a private message so I can get a few details and have someone look into this for you.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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