Solved: O2 Tariff query

Terrier81 · ‎06-01-2021

Hi,

I just recently got an s20 FE 5G £36 a month. In the plan details it said it was 5G but recieving the paper contract this morning it is saying I am on an O2 4G tariff. Why would this be?

Regard Mart

MI5 · ‎06-01-2021

@Terrier81

All O2 tariffs are now 5g but the information provided by O2 hasn't been updated yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-01-2021

@Terrier81

All O2 tariffs are now 5g but the information provided by O2 hasn't been updated yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Terrier81 · ‎06-01-2021

Alright thanks. Bit strange on thier part, not exactly a hard fix!

MI5 · ‎06-01-2021

Welcome to O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bigbrozy · ‎06-01-2021

Why can’t I choose 100gb tariff for my sim? I don’t want a new phone just want a better tariff

b4u2 · ‎06-01-2021

@M15
We are living in 2021 .
It should be updated by now!

MI5 · ‎06-01-2021

@Bigbrozy wrote:
Why can’t I choose 100gb tariff for my sim? I don’t want a new phone just want a better tariff

@Bigbrozy

You need to look at your upgrade to sim only options, not tariff changes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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