O2 Switch Up - not able to Switch Up!

[cowmos]

Highly frustrating experience trying to get my upgraded phone on the O2 Switch Up plan.

Received a text message to say my phone was ready to pick up. Went to the branch only to be told that the system for processing the Switch Up was down. The member of staff checked with colleagues via an internal O2 WhatsApp group, and said other branches had reported the issue.

I was told that they won’t know the system is up & running again until someone else comes in to upgrade their phone; if that customer’s Switch Up process works then they’ll give me a call to come in!

Highly frustrated, and disappointed that I’m paying extra for this service when it’s clearly not working as it should. I have absolutely no idea when my phone will be available to take home with me! I’m just waiting for a phone call. Sadly, I’m not near a store, so have to plan a trip carefully!

[Oxonian]

Yes @Hacwa, do please keep us updated.  

[Hacwa]

I got a call at 6pm last night as the store closed that they had just gotten an update from the IT department that the issue is now resolved. They said they confirmed in the back office also. I will make a trip to the store today to confirm.

[Hacwa]

Been into store today and was able to switch device.

[Oxonian]

@Hacwa 

Good outcome in the end despite the pain, I hope the new device lives up to expectations. 

[Hacwa]

@Oxonian The phone really isn’t much better 😂, practically the same device.

I switched back to Apple 4 months ago since the iPhone 3GS, I only did the switch up because the iPhone 15 come out and I would be paying the same price for the 15 pro max as I am for the 14.

All the best

[Oxonian]

@Hacwa 

I'm glad to hear that you have resolution.