O2 Refunds - How Long

[Anonymous]

So in April I finally had enough of o2's DREADFUL network. A network where of you were on the edge of 4g then calls and texts would fail. A network where you may see h+ on your phone but with no capacity behind it, it wouldn't work. A network where so many areas had no signal at all. A network who's coverage checker is so out of touch that people are complaining to the ASA.

Still, BT & EE beckoned for my 3 mobiles and 1 tablet. Not looked back. Signal much better and h+ works.

Of course I followed the advice from those on here and left my direct debit in place. My o2 mobile went from contract to payg. That was in April. However on the 8th June and with over £50 in credit I decided to ask for a refund of most of my credit. No problem said o2. Refund requested. I watched my bank account but no refund came. O2 didn't believe me and insisted I send them copies of my bank statements to prove I hadn't received the funds (yes every transaction - so glad they didn't see the ones from Kinky Gear Ltd - Amsterdam lol).

Earlier this week, having been over a month and despite repeated emails to senior management in o2, I had to resort to advising I would apply to the Small Claims Court as the refund STILL hasn't come. It finally arrived yesterday, one month and 7 days.

Why is this acceptable? O2 are quick enough to take your money. We have seen on here o2 are quick enough to destroy credit ratings even though they make little effort to recover debt yet when it comes to paying their bills??????

I am glad I left o2. Since Telefonica ton over they have destroyed it and Ronan Dunne has much to answer for.

[jonsie]

Quite ridiculous in your case. Most refunds are actioned in around 14 days which I find unacceptable in this age of instant electronic payments. Yes, money taken immediately and refunds repaid grudgingly after a nice lump of interest to swell Telefonica's coffers.

[MI5]

It's been a network in decline for many years and it ain't gonna change now until Three step in....

[Anonymous]

Usually refunds happen 10-14 days after it has been actioned

[Cleoriff]

Absolutely ridiculous length of time to wait. As you say....payment is taken immediately ...but refunds take so much longer All made even worse by the fact you had to fight for it...

Now all that aside Nick...lets talk a bit more about those payments you say you made to Kinky Gear in Amsterdam please?.....

[Anonymous]

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@Cleoriff wrote:

Absolutely ridiculous length of time to wait. As you say....payment is taken immediately ...but refunds take so much longer All made even worse by the fact you had to fight for it...

Now all that aside Nick...lets talk a bit more about those payments you say you made to Kinky Gear in Amsterdam please?.....

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Those payments @Cleoriff were for the packages YOU asked me to order and have sent to YOUR address. 

Are you sure you want me to comment further. ......

[Anonymous]

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@Anonymous wrote:
Usually refunds happen 10-14 days after it has been actioned

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Yeah fully aware of that having posted regularly on here for a year. If it had been paid in 14 days then I'd have been fine with that cos I know that to be the process. 

Bit it didn't.  It took 38 days which is totally unacceptable. 

[Cleoriff]

Good try Nick....re the kinky gear being for me. Pack of lies.....I would NEVER purchase from Amsterdam

@jonsie knows that .....as all mine is delivered from Thailand 

[jonsie]

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@Cleoriff wrote:

Good try Nick....re the kinky gear being for me. Pack of lies.....I would NEVER purchase from Amsterdam

@jonsie knows that .....as all mine is delivered from Thailand 

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sshhh.....