O2 Refresh final bill concerns

[Anonymous]

Good afternoon

I paid off the phone part of my iPhone 5s O2 Refresh contract and cancelled the airtime plan early. I was told on the phone at the time that I would have one final bill of £17.xx, which I have already paid.

I had a bill e-mailed to me today and it says that I owe £275.xx. 

I contacted the O2 Live Chat and they confirmed this is a mistake, I don't owe anything and the bill will be nullified, but I'm still a little concerned. Does anyone have any experience of this? 

My understanding is that I definitely should not owe anything, having paid off the phone part in full.

Thanks! 

[MI5]

It's not uncommon, unfortunately 😞

[Anonymous]

So in my experience, refresh has 100% failed.

If O2 have put a black mark on my credit report i will not be very happy at all.

Why oh why have they not fixed the computer systems so this does not happen again?

Also why do i not believe a word that they say anymore, when told that "it will all be fixed sir"?

Another issue i have is that we are forced into having a refresh contract, with O2, and when myself and my wife upgraded phones we were not informed of all the details.

It was almost mis-sold, or mis-represented.

Oh well, we have both moved to Three and hopefully will never have to come back to O2 again.

[jonsie]

Hopefully you will have a better experience at Three but there again, if the buyout of O2 goes ahead....

[Anonymous]

Err what buyout is this? Noooooooooooooooo

[MI5]

Three are buying o2

[jonsie]

I'm shocked that you haven't heard of the proposals and agreement which can take up to 12 months.

[Anonymous]

As long as i am not forced into a refresh contract then all is good.

Off to USA this year so using my phone abroad is important.

I wonder if they wil keep O2 seperate or create a new name, like EE did.