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Anonymous · ‎02-02-2016

Hi,

I am joining O2 shortly and also have an O2 Open code. I was wondering if I can #purchase the phone online and visit the store to apply the discount or do I have to do it all in store?

Thanks

Ian

MI5 · ‎02-02-2016

Apparently it can only be applied in store now, although some have said the text in service still works.
The latest T&C's are here https://o2open.co.uk/O2Open/servlets/ShowFAQ

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎02-02-2016

Have a look here

https://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Scheme...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎02-02-2016

Apparently it can only be applied in store now, although some have said the text in service still works.
The latest T&C's are here https://o2open.co.uk/O2Open/servlets/ShowFAQ

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎02-02-2016

So can apply online but must visit store to apply the discount.

Current Phone: Sony Xperia XZ Premium

Cleoriff · ‎02-02-2016

Veritas Numquam Perit

Anonymous · ‎03-02-2016

I would try the text option too as it did work for me okay

@Cleoriff wrote:

Cleoriff · ‎03-02-2016

Yes it is still working for some....Another O2 glitch?

Veritas Numquam Perit

MI5 · ‎03-02-2016

As I said above, some have reported it still working which is contrary to the T&C's

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-02-2016

The text option is so open to abuse so I'm guessing that's why the need to change it.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎03-02-2016

Makes perfect sense but they seem to have forgotten to switch the text option off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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