O2 Network suddenly withholding my mobile number

[Kernow_Mark]

Hi All,

Bit of a strange one, and had no joy with reporting the issue via the O2 My Network App, so opening it up to a wider audience ..

I've got an iPhone 7, and have always had my Caller ID settings to present/show my phone number.

As of late, on at least 3 occasions, in 3 seperate areas (differents cell towers) the O2 network has decided to show my number as unavailable ? 

A bit annoying for me as most of my friends and relatives use a True Caller call-screening device, which will only accept inbound calls from numbers in it's whitelist.  Hence, whenn True Caller gets an inbound call that presents as Unavailable or Witheld it doesn't connect the call, but screens it (adding maybe 30 seconds, maybe more) to the call I'm making.  When you're in a hurry, it's a right pain in the proverbial.

So, O2 - what's going on ?  I've reported it via the My Network App, but no faults have been identified, but clearly there has been a problem.  Is it going to happen again ?  What are you doing about it ?

If there are network upgrades going on, then a helpful heads up would be great, otherwise me thinks you've problems with your network that you aren't admitting to

[Kernow_Mark · Accepted solution]

Just wanted to post an update ...

Thanks to Emilie, O2 have taken this on-board, and to their credit have been very prompt in investigating this.

I've had 2 phone calls from Customer Care and also a Network Engineer in the last 48hrs, and their assistance is ongoing.  Thanks O2 (and everyone else) ... I truly wonder if any other network would go this far to assist a customer.  Top marks from me, and yet another reason why I'm staying with O2 - their customer is 5 star  

[MI5]

Good news mate

[jonsie]

---

@Kernow_Mark wrote:

Just wanted to post an update ...

Thanks to Emilie, O2 have taken this on-board, and to their credit have been very prompt in investigating this.

I've had 2 phone calls from Customer Care and also a Network Engineer in the last 48hrs, and their assistance is ongoing.  Thanks O2 (and everyone else) ... I truly wonder if any other network would go this far to assist a customer.  Top marks from me, and yet another reason why I'm staying with O2 - their customer is 5 star  

---

To be fair, customer service, in the main, is very good. Hope you get some form of solution soon. It may even need your account disconnecting completely off the network and re adding after 24 hours

[Cleoriff]

Great to hear this @Kernow_Mark Hoping for a good result at long last

[mick_kerry]

Am I going mad, or did you forget to mention whether O2's 5-star support actually solved your problem? And if so, what did they do?     (I have the exact same problem right now, and no one can see my number, whoever I call. Most people decline to answer, so effectively I have a non-service.) 

[jonsie]

It's highly unlikely that O2 have anything to do with it. Have a look in the phone call settings as the option to show or hide the number is in there.

[SteveF]

I am getting something similar.

Last Friday 10/8/18 my phone was telling callers my 'destination is not found'

What does that mean????

How can it be solved??

[MI5]

@SteveF contact customer services to have your account checked firstly http://www.o2.co.uk/contactus
Are you still able to use your phone for anything else other than calls?

[SteveF]

Yes, I can make calls, the difficulty is others contacting me

[MI5]

Check for any network issues here as well
https://status.o2.co.uk/