O2 Mobile Data Speed Issue

[Hanz]

So i have recently moved from Vodafone to O2. 

I have used my iPhone X with the O2 sim for over a month now and i have the following findings. 

• At home signals are not satisfactory; i get about 2 bars. Calls have dropped when using the phone inside the property. I have to go outside to make a phone call. 
• Outside within a mile radius of my property i get 2 bars; further on i get full 4 bars and no issues with the phone calls. 
• Inside the house, outside and in major city centers like Liverpool and Manchester, i have been doing mobile data test during my visits. I have not recieved anything more than 0.5MB/s Download and 0.3MB/s on Upload (source is Speed Test App). I have experienced the same issue in Chester, Elesmere Port and Warrington. 

Anyone else in abovementioned areas having the same issues? 

[MI5]

@Hanz 

I've reported the same issues around the Liverpool area for years.

I stay in L1 and work in L24 and it's just as bad in both places and everywhere in between.

[Bambino]

@Hanz You can check your coverage and report network issues here: O2 | Service Status

If you were getting a good signal and coverage from Vodafone and moved to O2 because you were getting a better deal on your contract, you made the wrong choice.

[Hanz]

O2 is as bad as Vodafone. At least Vodafone customer service was better (lol).

I have reported the signal issue quite a few times at Service Status. I get a generalised response that there is no issue in the area that I point out. If I am still getting an issue; contact O2. When I did, they had put me into this infinite loop of changing settings on phone etc. Its easier to blame the phone rather than the service I guess for them.

I am still on O2 relying heavily on wifi calls. Just means that I have to lock myself in the house, which is not too bad in the current lockdown.

Will go back to Vodafone after this contract ends.