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I've double checked into this and though I've not had confirmation we definitely have a roaming agreement with Cellular at Sea's Maritime network, looking at their website, terms and the sections you've copy/pasted above, I've no reason to believe that we don't have an agreement - so, it should work.
Two things to mention at this point are:
1) For maritime / cruise networks you won't be able to use data, but once you're connected to it voice calls and texts should work
2) The fact you can't connect to the network at all, when others on Sky for instance can, to me suggests an account based issue. I believe it's very likely you have a roaming bar on your account that's preventing you connecting to this network. Best way around that is to give us a call or if more convenient, get in touch via our Social Media profiles - Twitter, Facebook & Instagram
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@NC201 As far as I'm aware O2 doesn't have any roaming agreements with any cruise ship network. We've seen posts of people coming home to huge bills when connecting on ferries, so I imagine the same is true for cruises.
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My 22 year old grandson went on a Caribbean cruise last year. I warned him about the costs of using his phone on board (as I pay the bill!!) Also, all the usual stuff about only using Wifi when he landed and was well away from the ship..
En-route to the ship he had a message from work, asking if there was any possibility of him producing an important document! He was between a rock and a hard place.
However, he noticed in his cabin, some info about the use of phones and laptops etc. He went to see the purser and most cruise ships offer packages, where you pay a set rate for x number of hours.
He bought a 24 hr package and the document was completed and sent off. It cost him £25 for for the 24hrs package.
No-one else in his party could use it in his cabin, as it was linked to his telephone number. Even though it was finished in 6 hrs there was no refund. He was just told to make use of the remaining hrs.
Well worth it in the end as he was still in a graduate position. His boss was so impressed, he got the job full time and Renault paid him back the £25. 😊
The ship was part of the Cunard line.
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Having checked around from my side, I can't find any info that we have any roaming agreements with any cruise liners. @NC201 you mentioned about a website that said Tef UK was a roaming partner - if you could send that link my way I'd appreciate it, as looking around I cannot find it myself.
As mentioned above though, some cruise liners may have access packages which will almost certainly cost you money and will unlikely be free, though that may well depend on whatever holiday package you have with them. I can foresee the possibility that we could be a network partner of a cruise liner or we help to provide them the technology, but that wouldn't necessarily mean that customers could then roam for free on that network.
From our roaming abroad page I wanted to highlight one of the points from the 'what's not included section' below that may offer further help/advice:
- Using mobile data if you’re on a cruise ship, however you will still be able to connect to the ship’s wifi. You’ll be able to make and receive calls for £3 a minute, and send texts for 65p a text.
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