Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18747 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188956 Views
  • 2 replies
  • 2 kudos

Resolved! Pre order got cancelled

I just pre ordered the new iphone 14 pro max and I new sim as I am a new O2 user and I paid my upfront amount 350 pound and got all the legal documents emailed to me but an hour later I got a email saying it is out of stock so would get the device or...

Mark351 by Level 1: Joiner
  • 569 Views
  • 3 replies
  • 0 kudos

Visa gift card

This is totally unacceptable, placed an order on the 27 July with the offer of a 100 gift card, no email to claim gift card as promised as of today 10/09/22, on phoning o2 just to be told that this Ofer expired on 8 August, and was offered 2 months l...

Mhudson by Level 1: Joiner
  • 598 Views
  • 4 replies
  • 0 kudos

Resolved! Extra charges

why I have been charged extra?

JJ9 by Level 1: Joiner
  • 279 Views
  • 2 replies
  • 0 kudos

Resolved! Data only sim

I am looking into buying a 30 day Data only sim to temporarily (5 days) use in a portable Mifi whilst caravaning in the Uk. My question is how do I cancel it after the 5 days of use so as not to be charged for another 30days.Every thing I can find sa...

Richard21 by Level 1: Joiner
  • 507 Views
  • 4 replies
  • 0 kudos

£300 Giftcard

Hello, I upgraded on the 7th of August. Still haven't received my £300 gift card. Has anyone else had issues with this? TIA

Resolved! Transfer number fromee

I have received an O2 sim but would like to transfer my number from we before activating the O2 sim; what do I need to do to ensure that when I join O2 I can bring my number with me?

AP19 by Level 1: Joiner
  • 291 Views
  • 2 replies
  • 0 kudos

Resolved! Little or no signal where I've moved to!!

I've moved house recently and there is literally little or no signal in most rooms, calls get cut off. It's 4G. 5G would be worse and 3G is vanishing anyway as they are "repurposing it" in their words. I now feel like I have to find a stupid amount o...

GypsyJen by Level 1: Joiner
  • 311 Views
  • 2 replies
  • 0 kudos

Resolved! Upgrade tariff - more data

Currently have 8GB tariff Want to upgrade to perhaps double that. Tried via my account; only option is 50GBTried O2 chat - rubbish, can't get throughMaybe I need to call them?

RajBeri by Level 1: Joiner
  • 538 Views
  • 4 replies
  • 0 kudos

Resolved! Brand new IPhone 13 Pro Max and Sim bar

Hi, I’ve Purchased an iPhone 13 pro max - did the order online but the phone was out of stock, called the call centre asked if i could change my order to an in-store one was told I’d need to cancel the open order to do that. I told the agent to just ...

Bolt94 by Level 1: Joiner
  • 733 Views
  • 4 replies
  • 0 kudos