O2 Insurance

[Anonymous]

I have been paying £15 insurance fee to O2 Insurance for almost 3 years. Now my phone (iPhone 4s) is lost and I claimed new phone. They are asking me to pay £150 !!!!!
Why ? Sounds not fair.
I'm an O2 customer for 7 years, using the same number for 6 years.
As a business , any idea about loyalty ??!!!

[Anonymous]

I understand where you are coming from but unfortunately that's the excess that they charge personally there are much cheaper insurance options out there than O2

[jonsie]

Hardly worth it with the excess and paying premiums of £15. There are cheaper options out there but any insurance is only has good as the claims process.

[Anonymous]

Hi

When you accepted O2 insurance you did accept the T&C along with the excess fees.

Have you checked any home contents cover or current bank account cover. My son recently claimed through his Halifax bank cover, paid £50 excess and received a new iPhone 5c as he accidentally dropped his and smashed the screen.

Edit. £150 seems reasonable to what the cost of what an iPhone 4s would cost you if you were paying outright for one.

From Apple new is £349 for the 8gb.
Refurb from Apple is £399 for the 16gb.
Second hand from CEX is £195 for the 16gb.

[Anonymous]

Unfortunately a lot of insurance companies charge more excess for apple phones I have it with my bank and the excess on an iphone is 50 and all others 25 doesn't really seem fair when some others can cost the same

[Anonymous]

https://www.o2.co.uk/shop/insurance/mobile-insurance

I assume as they are asking for £150 this is not your 1st claim ?

I assume you've already stopped your SIM card with O2 to stop anyone finding your phone using it to rack up call charges.

Have you logged into findmyiphone and wiped/locked the iPhone too.

[Anonymous]

This my first ever claim.
Unfortunately I didn't try apps to find my phone , and it's blocked already .

[Anonymous]

Your first claim and it's £150 excess ! Wow.

Why so much even Tho I said that's less than paying outright for one.

Monthly price

Excess

£3 – £4.50 - £20
£6 – £7.50 - £30
£10 - £50
£12.50 - £60*

The policy is dependent on the value of your handset

* £60, or £120 for second and any subsequent loss claim

O2 will have blocked the imei of the iPhone so that's fair enough.

[aldaweb]

That does sound excessive for iPhone 4s.

Have you double checked on your original insurance policy to see what the excess was stated as when you took it out?

I had an iPhone 4s at about the same time but don't remember the excess being that high.

[Anonymous]

I don't remember the insurance ever being £15 either I'm sure it used to be £12.50