O2 Insurance

[Anonymous]

I have been paying £15 insurance fee to O2 Insurance for almost 3 years. Now my phone (iPhone 4s) is lost and I claimed new phone. They are asking me to pay £150 !!!!!
Why ? Sounds not fair.
I'm an O2 customer for 7 years, using the same number for 6 years.
As a business , any idea about loyalty ??!!!

[MI5]

So you've paid out £540 in insurance premiums and have to add another £150 excess.....
This is exactly why I put money away myself and "self insure".
You could buy a brand new iP5s for what you've paid out in premiums..... 😞

[Cleoriff]

I will say here that when I bought my S3 through a brilliant O2 CS...she advised me against O2 insurance.

Her words were 'The excess is far too much and so are the premiums...there are far cheaper policies if you compare online'....

I did all that, then went with my Building Society who give me free annual travel insurance ....:smileywink:

[aldaweb]

---

@Anonymous wrote:
I don't remember the insurance ever being £15 either I'm sure it used to be £12.50

---

I've just checked and I was paying £12.50 for my iPhone 4s (well I was reimbursed so not really me :smileywink:)

but maybe it was different for abusiness user?

[Anonymous]

I used to pay £45/ 24 month /1200minutes call , as my tarrif . Plus £15 O2 insurance .
A few month after my 24 month contract expired I changed my tarrif to cheaper one, but I kept my insurance as it was.
Now I am trying to find a copy of my insurance paper.
The thing is I paid too much and I feel I was just stupid to stay with O2 for that long. It's not about paying some extra money , it is about my feeling , I feel insurance and O2 don't care customers, they are just cheaters.

[Cleoriff]

---

@Anonymous wrote:
I used to pay £45/ 24 month /1200minutes call , as my tarrif . Plus £15 O2 insurance .
A few month after my 24 month contract expired I changed my tarrif to cheaper one, but I kept my insurance as it was.
Now I am trying to find a copy of my insurance paper.
The thing is I paid too much and I feel I was just stupid to stay with O2 for that long. It's not about paying some extra money , it is about my feeling , I feel insurance and O2 don't care customers, they are just cheaters.

---

@Anonymous  Just cancel your O2 policy (after you have searched for a cheaper insurance)

You wont get a refund from O2 but you will have a cheaper monthly bill

[Anonymous]

Yes I would certainly cancel the O2 one and look elsewhere I get mine with my bank

[Anonymous]

Personally I tend not to insure as I am generally sensible with my phone and I take the view that if I lost or broke it I would buy a replacement outright sim free using the monies I saved by not having insurance ☺