O2 Data

[Leannepeachey91]

I have just upgraded my tariff to unlimited unlimited internet. I did have 90gb but due to just having moved into a new build house I don’t have any internet and won’t have for many weeks due to the current coronavirus situation.

My question is - it says my tariff will update on the 17th April.. I’m slowly running out of data due to my Young daughter hot spotting off my data a lot. Is there any way to get the data started sooner?

I don’t really want to pay £80 a month. But needs must to keep us connected to others while we are locked down.

[Cleoriff]

@Leannepeachey91 

If you upgradedf, the tariff should start immediately? I would ring customer services and check why this hasn't happened Guide: How to find help & contact O2 

[MI5]

Yes, it should do @Cleoriff

[Leannepeachey91]

It states on the email I just received -

Thank you for upgrading your tariff. Your new tariff will begin on the 17th April ( which is when my bill comes in )

I can’t even get through on the phones! I have tried.

[Cleoriff]

Mine upgrades immediately along with everyone else I know. So there should be no delay with yours.

You have to keep trying CS. Press any option until you get through and try at 8am tomorrow @Leannepeachey91 

[MI5]

They must have changed things whilst this chaos is ongoing.

[Leannepeachey91]

I still can’t get through to them! I’m not on 12gb! Like lockdown isn’t hard enough now I’m going to be cut off from friends and family even more.
I’ve tried leaving messages on social media and I’ve tried calling all day!! Any ideas?

[jonsie]

Try these numbers
0800 977 7337
0800 587 4005

[MI5]

I can confirm that upgrades take place immediately as we always knew.

[Leannepeachey91]

It will not even let me buy a one off Bolt on either!
Just keeps saying “You have chosen to change your tariff, your new tariff will start on your next bill date”