O2 Charged me £118

[Anonymous]

hello everyone,

o2 has charged me £118 for voice calls. i have an unlimited o2 sim. i have called a UK mobile number they charged me that amount. i called customer service regarding this charge and they told me the number i have called is by passing international call. all i know i called an UK mobile number. i also asked o2 why didnt they alert me that its a number which by pass international calls. but they said they dont have any service like that. i also wanted to cap my account for any extra charge but they dont have that option either.

i would like to know if anyone knows what is international call by passing or how can i know if any UK mobile number is actually by passing international calls? please let me know if anyone went through this situation. I appreciate your suggession. Thanks.

[Anonymous]

Hi.

If you called a UK number then this would come from your tariff allowances.

Are you in the UK?

It is right that o2 don't apply account caps.

If your sure the number you rang is a UK number and not an international one then make your case to o2 here.

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Rel...

[adamtemp64]

there are numbers that look like mobile numbers but are not see here http://www.o2.co.uk/support/generalhelp/howdoi/specialnumbers and open the popup for 07 non mobile and call forwarding is the first part of the number called there?

[Anonymous]

NEver heard about speacial or forwarding numbers. Almost all number starting with 07--. Who make the profit on those numbers, companies who u call or O2?

[adamtemp64]

Normaly the person you are calling and the company provding that number very lucritave for the person with that number 

[Bambino]

Was the number in the Channel Islands or the Isle of Man? As of 5 December, numbers there are not considered UK numbers.

Or perhaps it was one of these:

07 non-mobile and call forwarding services

Some telephone numbers are operated by 3rd parties who connect or forward calls to another number. There are lots of these 3rd party services and they charge O2 a different, higher rate to connect calls. Calls to these non-mobile and call forwarding services are not included in your inclusive minutes.

This list of 07 non-mobile and call forwarding services which are not included in your inclusive minutes is correct as of October 2013

074060	074409	074653	075718	078220	079110
074061	074410	074655	075890	078221	079112
074062	074411	075200	075891	078222	079118
074063	074412	075201	075892	078224	079245
074064	074414	075203	075893	078225	079780
074065	074415	075204	075898	078226	079781
074066	074417	075205	075899	078227	079782
074067	074418	075207	077000	078229	079783
074068	074419	075208	077001	078644	079784
074069	074515	075209	077442	078722	079785
074171	074516	075370	077443	078727	079786
074172	074517	075373	077444	078730	079787
074176	074572	075375	077445	078744	079789
074177	074574	075376	077446	078745
074179	074577	075377	077447	078922
074181	074578	075378	077448	078925
074182	074579	075379	077449	078930
074185	074580	075590	077530	078931
074186	074581	075591	077552	078933
074188	074582	075592	077553	078938
074390	074583	075593	077554	078939
074391	074584	075595	077555
	074588	075597
		075598
		075599
		075710

[MI5]

and who the hell are we supposed to remember all of them?
Is there a warning when you attempt to call one of these numbers....?

[Anonymous]

Lads, on the map Isle of Man is between Scotland and NI. So how is it possible that is not part of Uk mobile network. Thats another separation? Is anywhere the map with this? That is not fair to customers. Have to start carrying yellow pages?

[Anonymous]

I agree there should be a warning at least for a few months until people know I myself never got the text

[adamtemp64 · Accepted solution]

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@Anonymous wrote:
Lads, on the map Isle of Man is between Scotland and NI. So how is it possible that is not part of Uk mobile network. Thats another separation? Is anywhere the map with this? That is not fair to customers. Have to start carrying yellow pages?

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I explained it here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Calls-to-Jersey-Guernsey-and-Isle-of-Man-from-4th-December/m-p/558900#M55441