Number transfer

[GillK]

I upgraded my phone over a week ago and transferred to O2. My previous network provider gave me a PAK code but I am still waiting for my number to transfer over. I was told this would take 24 hours. Any idea when this will happen?

[MI5]

@GillK 

If the request was successful you would have received a text giving you a date for the change. 

If no text was received, you need to chase it up with customer service Guide: How to find help & contact O2 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[jonsie]

Nothing will happen over the weekend so call them Monday as early as you can and it should be done by Tuesday if the process hasn't been started yet. As said, you should get a text telling you the day it will happen.

[Marjo]

Hi @GillK , how are you doing today? It would be lovely to hear how you're getting on with the number transfer. Did you make any progress with that since you last posted?